This Privacy Policy explains how On The Spot Auto Glass Inc. ("On The Spot Auto Glass," "we," "us," or "our") collects, uses, shares, and protects your information. It applies to visitors of onthespotautoglass.com, our customers, and anyone who participates in our SMS/text-message or RCS messaging program. We provide mobile and in-shop auto glass repair and replacement, including ADAS recalibration, throughout Nassau and Suffolk County, New York. By using our website or services, or by enrolling in our messaging program, you agree to this Policy.
We collect the following information directly from you when you request a quote, book service, communicate with us, or enroll in our messaging program:
We use your information only to operate and improve our services, including to:
Our text messages are strictly transactional and service-related, tied to the purposes above.
We send text (SMS/MMS) and RCS messages only to customers who have opted in. The program includes appointment confirmations and reminders, en-route and arrival alerts, job-status updates, invoices and receipts, and requests for damage photos.
We do not sell or rent your personal information. We share information only with service providers who help us deliver our services — for example, our messaging platform and the telecommunications carriers and aggregators that transmit your messages, your insurance carrier (to process your claim), our payment processor, and our scheduling/records systems — and only as needed to provide the service you requested.
We may also disclose information if required by law, to enforce our agreements, or to protect the rights, safety, and property of our customers, the public, or our business.
We keep your personal information only as long as needed for the purposes described in this Policy, to comply with our legal, tax, and insurance obligations, and to resolve disputes. We retain SMS/RCS opt-in and consent records for as long as you are enrolled and as needed to evidence your consent. Damage photos and service records are retained as part of your customer and job history. When information is no longer needed, we securely delete or anonymize it.
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information, consistent with the New York SHIELD Act. These include limiting access to authorized personnel, protecting data in transit, exercising due diligence over the service providers we use, and storing customer data within systems we control. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access, use, or disclosure. In the event of a breach of private information, we will notify affected New York residents and the applicable authorities as required by the New York SHIELD Act and other applicable law.
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site and to improve it. You can control or disable cookies through your browser settings. Disabling cookies will not affect our text-message program, which is separate from website cookies.
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it. If you believe a child has provided us information, please contact us.
We may update this Privacy Policy from time to time. The "Last Updated" date at the top shows when it was last revised, and the updated version controls. Material changes will be posted on this page.